You can enjoy the power and versatility of DocHawk™ on a yearly/quarterly subscription basis with DocHawk Platinum™, or as on-site server license with DocHawk Server™. There are a number of advantages for either option which we will outline for you below. Regardless of which option you choose, we invite you to a three-day complimentary trial.
Subscribing to DocHawk Platinum™
DocHawk Platinum™ offers the DocHawk™ software as a service. For a quarterly or annual fee, the DocHawk™ client software is loaded onto the BlackBerry® handheld device. The purchase and installation of DocHawk Platinum™ normally takes less than 5 minutes. Once installed, the user can process e-mail attachments through our hosted service. Once the subscription approaches its end, the service is either renewed or terminated at the customer’s discretion. Terratial will notify the user before the subscription expires so that it can be renewed. Since we believe that you should be in control, we do not renew service automatically.
The benefits of subscribing to DocHawk Platinum™ as a service include:
(1) Software maintenance and support are provided at no additional charge.
(2) Automatic upgrades are handled without the need to install a new version of the software.
(3) New hardware or software purchases are not required. While it is cost-effective for organizations with fewer than 25 users to use DocHawk Platinum™, purchasing DocHawk Server™ may be less expensive when amortized over two years with more than 25 users.
Purchasing DocHawk Server™
DocHawk Server™ and client access licensing are available for on-site deployment. The one-time purchase of DocHawk Server™ should be considered at approximately 25+ clients. In addition to cost-effectiveness, strict guidelines regarding the use of third-party hosted services may make DocHawk Server™ the only viable choice for certain organizations. Hospitals, CPA firms, schools, and many law firms choose to purchase DocHawk Server™ and the client licenses for private deployment behind their own firewall. In this scenario, the customer purchases the perpetual right-to-use license once and pays 20% of the original purchase price annually for support, maintenance and upgrades. Increasing the number of users that can use DocHawk™ is as easy as paying for the additional licenses via credit card or purchase order.
Purchasing DocHawk Server™ has additional benefits:
1. The document page limit can be modified or eliminated entirely.
2. The message store can be minimized to retain documents for only hours, or an entity can choose to keep documents available for viewing indefinitely.
3. Processing time for documents will be markedly improved since the number of users competing for bandwidth is limited to the users within the company.
While some customers appreciate the ease of subscribing, others prefer to purchase a perpetual server license for on-premise use, not only to potentially save money by paying a one-time fee but to have full control of the application including privacy, customization, and workflow integration.
To obtain a quote for a multi-user subscription or purchase, please contact sales@terratial.com or call us directly at +1 404-870-8121. System Specifications and implementation guides are posted here. We also provide a complimentary server trial upon request.
Try DocHawk™ Before You Buy
DocHawk Platinum™ is available for you to try on your BlackBerry® via a simple OTA download. You can point your BlackBerry®’s browser to: www.terratial.com/qdhc. All you have to do is follow these simple instructions:
1. select your device model
2. download our software
3. select your carrier
It takes less than 5 minutes! You must submit at least one document for the trial to activate. You will then have unlimited access to the service for three days. On day 2 we will remind you that your trial is about to expire, and assuming you are satisfied with the performance of DocHawk Platinum™, you can purchase it via our store using your credit card, or we can invoice you for orders greater than $1,000. If the trial period is too short for your evaluation purposes, please do not hesitate to contact sales@terratial.com to request a trial extension.
On-Site Evaluations
If you wish to conduct an on-premise server trial, contact us at sales@terratial.com. DocHawk Server™ can be installed on the same server as your BES, or on a separate server. DocHawk Server™ can be installed to work with POP3 or for direct connectivity to Microsoft Exchange. For environments where Microsoft Exchange is not used, POP3 access to a DocHawk™-specific e-mail account is a requirement, meaning that POP3 is not a requirement for any other e-mail accounts.
Cost
DocHawk Platinum™ subscriptions have by far the best price/performance when it comes to e-mail attachment viewing on the BlackBerry® since they are between 30%-50% less expensive than most competitors. Assuming a 264 day work year, DocHawk™ subscribers pay less than $0.25 per day retailing at $59.95 per yerar. Quarterly subscriptions are also available for $19.95.
At approximately 25 end-users, DocHawk Server™ will be the most economic choice over a two year period of time and significantly more cost effective in year three. Submit quote requests to sales@terratial.com.
Reliability/Performance
The DocHawk Platinum™ hosted service is connected to the Internet via multiple fault-tolerant line for optimal throughput. Be aware, however, that performance and processing times may vary due to common Internet and wireless networking performance issues, such as peak usage times, unknown outages, and limited cell phone coverage. Additionally, there are currently tens of thousands of DocHawk™ subscribers worldwide. Typical processing times are 30-45 seconds, but if speed and performance are critical to your operations, seriously consider an on premises deployment solution.
On premises deployment will significantly improve performance due to the dedication of the software of DocHawk™ to your group of users only. On average, this can reduce reponse times to 5-15 seconds. DocHawk™ can take advantage of private intranets, or can be installed as a service which can also contribute to reducing processing times.
In all conditions, DocHawk™ will focus on readability of the document. If the document size is considerable, you will still be able to read the document, but the color depth may be reduced to observe bandwidth regulations.
Service Level
The performance of the hosted servers are monitored 24/7. Our customer support service goals are to respond within to all inquiries within two hours between the hours of 10am-5pm Eastern Standard Time. Typically, support response times are closer to within 15-30 minutes.
Privacy
Some customers have an issue with forwarding potentially very confidential documents to a third party server. While privacy is a separate issue from the security and encryption of the transmitted document it is nevertheless a relevant concern. Having privacy issues is certainly a reason for purchasing the system versus outsourcing the service.
Customization
DocHawk™ offers many parameters in its setup. Such as defining the page limit of a document to be processed.
Internal Work Flow Control
Every click counts. To streamline internal processes DocHawk™ can be integrated and optimized into a company's internal work flow if DocHawk Server™ is installed on-site.
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