DocHawk Platinum™ Support

At Terratial, we offer top of the line technical support for DocHawk™ subscribers. Phone support is available Monday through Friday, 10-5 Eastern Time at +1 404 870 8121 option 3, and e-mail support is offered at support@terratial.com beyond these hours.

The answers to several common concerns with DocHawk™ are listed in the Support FAQ page. If you do not find the answer to your query there, however, do not hesitate to contact us with your issue.

To ensure a speedy response, please e-mail us at support@terratial.com, briefly stating the issue or providing the error messages. E-mails are answered promptly and almost all issues can be resolved in just one or two e-mail exchanges.

Please consider that sometimes technical issues may require live representation. For live calls, we prefer that the user have a non-BlackBerry® line available so that the BlackBerry® has its full capability at your disposal while troubleshooting. This ensures that everything will work as it should and will avoid several potential problems.

The majority of all service calls are handled during the first setup of DocHawk™ or within the 3-day trial period, but all issues should be able to be handled quickly and accurately.